FREQUENTLY ASKED QUESTIONS

You Ask - I Answer

What format are you offering sessions in?

Sessions are being offered in Telehealth/ Video Counseling format. This is on a secure, encrypted, and HIPAA compliant platform. You do not need to download any software. For your convenience, you will receive a text link and computer link to get into your session at the scheduled time. Please arrive on time as you would an in-person session. It is required that you are sitting in a safe, quiet area free of any disturbances or anything that may compromise your confidential communication in session. We do not permit having a Telehealth or video session while operating a motor vehicle or heavy equipment. If this happens, the therapist reserves the right to immediately cancel your session due to concern for your safety and others around you. 

**Please note **All appointments are in Central Standard Time (CST).

DO YOU HAVE EVENING  AVAILABILITY?

Yes. Our hours are as follows:

·         Monday :12pm - 7pm

·         Tuesday :12pm - 7pm   

·         Wednesday:12pm-7pm

·         Thursday: 12pm - 7pm

·         Friday     : 12pm - 7pm

·         Saturday: CLOSED    

·         Sunday   : CLOSED

 

***Hours subject to change at Owner's discretion***

WHAT ARE YOUR SELF-PAY RATES?

Individual therapy: $120 ( Initial Assessment-$140)
Couples/ Marriage Therapy: $140 ( Initial Assessment-$160)
Family Therapy: $160( Initial Assessment-$180)

Addictions Consulting- $160
Business Consulting: Varies contingent on identified needs ( We work together in determining fees)

***Fees subject to change at Owner's discretion***

DO YOU TAKE INSURANCE?

We accept Cash, Money Orders, HSA,  Debit and Credit card payments including Mastercard and Discover and Visa cards for payment.

At this time, we are in-network with:

  • BCBS(PPO,  Fed, etc)

  • United Healthcare

  • Optum

  • Oxford

  •  Oscar

  • LYRA Health

  • American Behavioral

  • Aetna (**excluding Baylor, Scott and White plans or EAP)

Please check with your insurance carriers prior to your initial consultation and making an appointment. We will be taking other insurance plans (in-network only) in the near future. Rest assured this information will be updated as soon as we begin accepting a broader range or insurance carriers. Check our News and Updates page for any changes. 

MISSED APPOINTMENTS/ CANCELLATIONS/ RESCHEDULING

We understand life happens and that being said, please contact our office within 24 hours if you are unable to make it and need to reschedule. 

Late cancellations with less than 24hrs notice, Missed appointments without notice will incur a full session charge.

If you are running late, please let the receptionist know and provide an ETA. We will work within reason for the remainder of your allotted session time. If you are running 20 minutes late, you will need to call and discuss rescheduling. It would not be fair for you to come in for a brief or rushed session nor should we keep the next client waiting.

 

If it is after 5 pm, you can reach me at (469) 540-3182 (cell). I return calls as soon as possible if I am not in session with a client or in a business meeting. Preferably, e-mail (cheryl@reigncounseling.net) is the fastest way to get a hold of me. 

DO YOU OFFER GROUP SESSIONS?

We will be offering group sessions in the near future. Please feel free to let us know what your needs or interests are regarding group sessions.

Check our News and Updates page for any changes.