News & Updates: Cheryl's Share-All page

December 31, 2019, at 10 am

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Change in hours of operation

Effective January 1, 2020, I will no longer be able to offer Sunday appointments. Unfortunately, I have had to think about this for a while. I had this option for those who could not come in due to work schedules that prohibit them to come in during the week. I have addressed this by still offering evening appointments. After some time, people were taking Sunday availability for granted and last minute cancellations on the weekend were becoming unreasonable as this was an accommodation I was extending, limiting my own personal time. Since self-care is very important, I think it crucial that I put that first. The office will be closed on Saturdays and Sundays from now on. This might change in the future if there is a greater need but for now, the office will be closed.  If there are client emergencies, you all know how to reach me regardless of what day it is, I will still make myself available to you.

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Best wishes!

September. 18, 2019 at 10 am

Location! Location! Location!

Many of you know, we are growing and that means more changes.  I have decided that it is best to move to a more personalized space for my clients' comfort and to conduct business in a more spacious location.  Parking will be free as usual and the new address will be right off the Dallas Tollway ( about 8 mins away from the old practice location):

13601 Preston Rd, Suite 503, Dallas, TX, 75240 ( Carillon Towers -WEST) 

Insurance 

As anticipated in previous months,  we are now accepting Aetna health plans with the influx of requests for appointments.  

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Arrival at the new location: There will be a private waiting room at the new location and it will be more personalized. There are two waiting areas. The first waiting area in the lobby is right in front of the elevators and you can wait there if my private waiting room is closed for some reason or you want privacy. If you elect to wait in the main waiting area, I will come and find you at your exact appointment time. If you arrive more than 10 minutes early, please do not knock and just come into the private waiting area as it can be disruptive.  Instead, help yourself to some complimentary hot or cold beverages in my private waiting room as you patiently wait your turn and I will be with you at your appointment time. (Also be mindful to keep noise at a minimum in the waiting room) 

Best wishes!

March. 26, 2019 at 10 am

As we continue to grow, I have decided that it is best to become more available to my clients. We are going to be accepting other insurance plans and with the influx of requests for appointments, I will now be available on the previously closed Wednesdays and Thursdays.  This means that some other changes come with that of course. Saturdays will no longer be available, however, I will still offer Sunday appointments. Appointment times will now begin at 12pm so that I can also accommodate my consulting clients with whom I meet for business meetings in the mornings but I want to always make sure my clinical clients have access to me as well. I hope this will be beneficial for everyone. It frees up time for my own personal endeavors as I settle into some recent (good) life changes.  Self-care is important and that is what I am working continuously in my own life as I encourage my clients.

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Reminder: Just check-in at the front desk with Marie upon arrival as usual and let me now if anything has changed with your insurance. 

Best wishes!

Nov. 13, 2018 at 10 am

I would like to also announce that I am EMDR trained and will be providing that form of therapy at my practice effective November 14. EMDR is Eye Movement Desensitization Reprocessing therapy and cutting edge in treating trauma and can be very effective in addressing other issues such as depression, anxiety, phobias, etc., with its many protocols.

For more information you can copy and paste these links in your browser:       https://www.emdria.org/page/emdr_therapy

http://www.emdr.com/what-is-emdr/  

WE ARE GROWING!

As the practice grows, many of you are aware, we are moving into a larger space, same building and floor to accommodate the need for space for equipment and other office needs. It will still remain as warm and welcoming as always, just with a little more room. The new office will be a different suite number but same floor and address. Just check-in at the front desk with Marie upon arrival as usual. 

 Nov. 13, 2018 at 10 am

I am happy to announce that I now accept Magellan Healthcare Plan ( Blue Cross Blue Shield HMO) Insurance as of November 13, 2018. I am now In-Network with them.  This allows me to provide services to a broader range of clients seeking services in the greater DFW area! As a courtesy, I always check in with them for you ahead of scheduling regarding any co-pays and deductibles so that you can make informed financial decisions about your care. I still accept BCBS (PPO & OTHERS), American Behavioral, Cigna, United Healthcare/ Optum Behavioral, Lyra, and Self-Pay.

Oct. 22, 2018 at 10 am

After trying to work with one of the software and billing vendors I have been in contact with, I have decided to hold off on adding the payment button on this site. There were too many delays with the vendor and I am still in the process of looking for a more reliable vendor to make payments more convenient. I will update you with any new developments.

August. 1, 2018 at 11 am

I'm happy to announce that I now accept United HealthCare Insurance since the end of July 2018. I am part of the carrier's Preferred Provider Option (PPO) or In-Network with them.  This has allowed me to provide services to a broader range of clients seeking services in the greater DFW area! As a courtesy, I always check in with them for you ahead of scheduling regarding any co-pays and deductibles so that you can make informed financial decisions about your care. I still accept BCBS, American Behavioral, Cigna, Lyra, and Self-Pay.

Sept. 6, 2018 at 10 am

I'm sure by now everyone knows that co-pays are paid when you come to a session as your share after insurance pays their share. Co-insurance is usually a percentage of the pre-contracted fee ( the discounted rate I agree to with your specific insurance carrier) .this often occurs when a deductible has not been met or sometimes, even after depending on what your Employer has agreed on regarding terms of coverage.

I would encourage you to look at your insurance policies during open enrollment and ask questions regarding how much you will be responsible for out-of-pocket with any plan you pick if you have that option with your employer or insurance carrier. The out-of-pocket payment is often applied towards your deductible. I can not speak for your insurance company regarding what will be applied so please call them for clarification regarding this.

Sept. 3, 2018 at 11 am

I know everyone dreads the in-office card payments so I decided to enlist the services of a HIPAA compliant billing company to make life a little easier on everyone. What will be coming soon is a new way of making your payments online before you come to your session. I will receive notification that you have made payment and you will receive your receipt upon payment. You can retain your receipts for your records. 

You will still have the option to make payment in office, whatever is easiest for you, I don't mind.  If you want to bring cash, you are welcome to do so.

I will post again or let you know when you come in for your session once the payment feature is up and running. I anticipate this will be before the end of September, 2018. 

Sept. 6, 2018 at 11am

Another exciting feature I have been talking about with many of you is the Client Portal. This is also coming soon and will have various capabilities through TheraNest. You will be able to send me a quick message, you 'might' get automated appointment reminders (Please remember your appointments because sometimes I forget to send reminders out. I'll remember to show up, so it's your responsibility to remember to show up too).  Speaking of which, please respond to confirm your appointment when I text you courtesy reminders. Please confirm appointments at the latest by 8:30 pm the evening prior to your appointment. Do not do so the morning of the appointment or while sitting in the waiting room ( its a bit funny but defeats the purpose of me sending you the reminder). You are still responsible for remembering your own appointment and a late cancellation fee will be charged if you cancel after the 24hr window. 

Sept. 5, 2018, at 11 am

Picking up on something my doctor used to do before he retired...If you are a NEW client and we have already spoken and agreed on everything, the new policy is to make a refundable deposit of $120 ( my self-pay fee) to secure an appointment within 48 hours or the appointment will be given to someone else. ( We will discuss how to make your deposit and confirm your appointment). If you do not attend your appointment, that fee is non-refundable and will be your missed appointment/ No Show fee. My current clients already know this policy and adhere to it because they care about their treatment and progress and respect my time and their own time and the work we are doing.

***Please Note: This will only be charged after we have verified your insurance or other payment arrangements and you have made an informed financial decision regarding how to proceed regarding payment for your care. Tentative appointments will not be held for more than 24hrs without a deposit. All insurance details need to be verified within 24hrs or we can not move forward so please send me this information sooner than later so scheduling can move along.

If you cancel your appointment with less than 24hrs notice, the fee is non-refundable. This is because the time slot you have taken and missed could have been used by someone else who wanted to be seen. It is a waste of time and resources and I can not call people on short notice to come in because someone decided they don't want to come in.  So far I have had no objections because the people scheduling appointments lately are serious about their treatment and therefore know they will get their money back because they are all showing up. This also helps me see who is as serious about therapy as I am.  Please note*** Insurance DOES NOT pay for missed appointments or cancellations.

Sept.6, 2018 at 11 am

 Most people know but some don't. The Receptionist is not available on the weekend and after 5 pm. She may work late sometimes but she will be working on other things. That being said, please make sure you text my Business cell when you arrive and just indicate if you are outside or inside on the Ground floor or on the 2nd Floor by the Skybridge. That way I can unlock the elevators for you. The building is extremely secure and the elevators will not let you come up without an access card holder. The security guard can send you up if he is available to do so or you can call my office phone. I might not respond to texts immediately if it is not your session time yet (you arrived early)because I may be in session with someone else but I will come and let you in. I promise. As long as I can find you. Please don't get 'ambitious' and look for the staircase to the 12th floor...You're on your own on that one (It's happened before, I found them in the stairwell after some time, it takes up your session time)